Terms of purchase and privacy policy

My Istria by Meus d.o.o. is an agency specialised in letting accommodation units in Croatia. We are booking Zlatni Rat Beach Resort on exclusive basis and the resort has licences issued by the authorities of the Republic of Croatia.
Our philosophy is to ensure our guests a completely relaxed and beautiful holiday. If you have any questions, do not hesitate to contact us for any kind of information or assistance.
We are always available for assistance in order to provide the best service and value to our clients.
Zlatni Rat Beach Resort
My Istria by Meus d.o.o.
Agency ID: HR-B-52-130040758
Stari Pazin 23, 52100 Pazin
OIB 53383792707, MBS 130040758,
Tax number: HR53383792707
Phone: +385 91 3232032 (bookings)
            +385 21 635 166 (reception, 26st of March – 29th of October 2016)
Fax: +385 52 616 839
E-mail: contact@zlatniratresort.com
Terms of use – rules and instructions
Click on the preferred dates and the duration of your stay on the booking calendar and then click on “check availability”.
After choosing your preferred dates and duration, the list of available accommodation units is shown. At your disposal are these accommodation units: two-bedroom apartment, one-bedroom apartment, double room sea view, double room garden view and/or triple room.
You will be able to select several possible options depending on the type of accommodation and the maximal number of guests. In order to select one or more of your preferred accommodation unit(s), select the number of rooms in preferred accommodation units and click on “book now”. At the bottom of the page total price is shown (marked in green colour).
Proceed by clicking on “book and pay”.
Step 1
Please review details of your booking: your selection / entries and click on "next". You can also read the general rental terms and conditions by clicking on the appropriate link.
Step 2
Enter your personal contact information and the number of adults, children and infants/toddlers traveling with you.
If you have infants/toddlers traveling with you, one baby cot per accommodation unit can be provided for additional 8,00 € per day.
An extra bed can also be provided for additional 8,00 € per day.
Each accommodation unit allows one well behaved pet for additional 10,00 € per day. The pet cleaning charge will be automatically added to the displayed total price.
You may also add a message if you have any requests or further questions.
Step 3
Review all the details of your booking and select additional options:
  • Half-board (15,00 € adults / 7,50 € children per day)
  • Baby cot (8,00 € per night)
  • Extra bed (8,00 € per night)
Breakfast is included in the rental price.
The costs of additional selected options will be automatically added to the displayed total price.
To secure your reservation we require a down payment (30%) immediately.
The down payment (30%) is non-refundable. The remaining payment (70%) is due on your arrival. The selected additional options from step 2 and 3 are due with the remaining payment (70%) due on your arrival.
For the down payment (30%) please select one of the following payment methods:
  • Credit card payment: American Express, Master Card, Visa and Maestro are accepted. (due immediately)
  • PayPal payments are accepted. (due immediately)
  • Bank transfers are accepted. (due within max 7 days - additional terms apply)
In order to proceed click on “book it”. Insert your data and information required. Click on “pay”.
Remaining payment (70%) is due upon your arrival. Following payment methods are possible:
  • Credit card payment: Master Card, Visa and Maestro are accepted.
  • Cash on arrival.
Please note that if you use your credit card or PayPal for the down payment your booking is instantly secured and you will receive a confirmation on the website and per e-mail.
If you have selected a bank transfer for the down payment you will receive an e-mail with all the details of your booking and instructions on how to proceed. To finalise the reservation you are required to follow the instructions in the e-mail and confirm your reservation. After that you will receive payment details per e-mail. If the payment over bank transfers is selected, the paid down payment has to be received within  max 7 (seven) days. After that period if we are missing the down payment,  your reservation will be automatically canceled. It is not possible to select a bank transfer as a payment method if the arrival date is less than 15 days at the moment of making a reservation.
All the rates include VAT.
Tourist tax is not included in the rental rates.  Tourist tax is obliged for all the guests. The price of the tourist tax depends on booking period and age of guests. Tourist tax will be charged upon arrival.
We are using ePay service for online payment by Globaldizajn Company which uses the most modern technology of protection from abuse, such as secure protocol Secure Socket Layer (SSL) and other technologies and secure procedures of the highest standards. The exchange of confidential data between online payment systems and authorisation centre of credit card companies is done through a network that is completely protected from an unauthorised access. Confidential data of your credit card is sent online directly to the authorisation centre.
Payments by credit cards rates will be charged in a domestic currency- Croatian Kuna (HRK) according to the official exchange rate on the day of purchase. A difference in the charged amount in Euro might occur due to the difference between an official exchange rate and the exchange rate of the guest`s credit institution.
For the payments over the bank transfer and pay pal the charge is made in EUR and there is no possibility of exchange rate differences. Zlatni Rat Beach Resort cannot be responsible for the exchange rate differences or fees of other bank institutions.
Step 4
Once the online payment is performed, you will receive a confirmation of the payment on your e-mail address. This is your booking confirmation and it can be used for our transfer services.
Zlatni Rat Beach Resort Hotel is committed to protect all personal data of their customers. We collect only the necessary, basic information about customers/ users that are necessary to fulfil our obligations. We inform our customers about the way we collect data and regularly give customers a choice about the use of their data, including the decision whether or not they want to remove their name from lists used for informing campaigns. All user information are strictly confidential and available only where such information are necessary for job performance. All Zlatni Rat Beach Resort agency and owner are responsible for compliance with privacy principles.